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Web-based assistance is available through the online Conference Room. If Help Desk personnel can provide better assistance through demonstration, a private, secure web-based meeting will be arranged. You will be given instructions and a password for connecting to the meeting, and will then view the staff member's remote desktop on your PC. At any time, you can relinquish control of your desktop (or just the specific application, such as HORIZON®) and watch as we demonstrate the feature or solution for you using your particular configuration. Web-based training is also conducted from time to time as major new features become available to the user community. These services are available as part of your Standard Software Maintenance Agreement.


    
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When it comes to selecting and implementing the right LIMS, the key is to get it right the first time. Unless you completely miss the mark, the new LIMS will form the cornerstone of your operation for years to come. If you don’t take a long, hard look at the underlying technologies, you might find yourself enamored with a LIMS because it looks simple to use. Or has a simple interface, simple development tools or a simple approach to implementation. And this just might be the long-term LIMS solution for you if your automation problems are simple.

For the other 95% of laboratories, the stakes are much higher – every day you or your IT staff spends implementing a stop-gap LIMS is a day you could have invested in the right solution. And because the best LIMS products are also the most feature rich, it’s easy to get lost in the weeds when comparing technologies, functionality, implementation requirements, support options and – trickiest of all – total cost of ownership (TCO).

Before you develop an exhaustive set of written specifications, compare the major factors differentiating the best-of-breed LIMS/LIS solutions, then follow this simple, step-by-step guide to getting it right the first time.

Follow these links to complete the LIMS Planning step in your analysis:

Research Product Specs: Specifying a LIMS > HORIZON® Literature > Other LIMS/LIS Resources

Pre-Install Checklist: Laboratory Survey Form > Hardware Requirements > Resource Requirements > System Architecture/Compatibility > Thin v. Thick Client

Licensing: Licensing > Legal Agreements

Follow these links to complete the LIMS Deployment step in your analysis:

Create a Project Plan: Project Planning Tools > Keys to a Successful Implementation

Implementation Overview: Key Project Milestones

Upgrade/Migrate: Migrating/Converting from Legacy LIMS

mission critical laboratories Minimize
HORIZON® is the LIMS of choice for many of the world's most highly automated environmental, public health, clinical, drugs of abuse, industrial hygiene, utility and other mission critical laboratories,

including the public health lab for the nation's capital, eight of thetop twenty-five environmental labs in the U.S., one in five SAMHSA drug labs, two of the three largest IH labs, one of two WADA- certified labs in the U.S., and the country's largest generator of electricity.

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100% web-enabled HORIZON v10
Version 10 marks a major shift to thin client architecture, for maximum scalability and flexibility in deployment.

...

extreme automation for all
ChemWare paves the way for the
paperless lab — large or small — by providing the first
Online User Forum Minimize
The ChemWare User Forum is an online community of users interested in sharing their experiences, ideas, solutions, and code relating to the installation, configuration, and maintenance of HORIZON® LIMS. The bulletin board is monitored by ChemWare Technical Support, and input is occasionally provided to discussion threads and inquiries. This board is not intended to replace the Help Desk, training, documentation, or other ChemWare-provided support resources. This service is available as part of your Standard Software Maintenance Agreement.
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